I worked at The GAP for four years in High School and College.
I came away with that job with two things.
First, a Pavlovian response to fold and refold my jeans whenever I hear the song Seasons of Love from Rent, ’cause you know they blared that shit every Christmas, because The GAP is the epitome of all things youthful, hip and relevant.
Secondly, I learned there are some things in life that are just never acceptable to do in public.
Wait, I also came to adore soft pretzels dipped in cream cheese from the food court.
But, it’s the second item that’s relevant to my story. The whole pretzel thing is only relevant to, like, the size of my ass.
So, The GAP used to have a kick ass return policy. I remember someone returning stonewash jeans from the 80′s that they still had the tags and reciept for. Full refund. No questions asked.
Which is insane. Who waits a decade to return jeans that don’t fit?
I mean, I am lazy about doing shit, just ask the Redbox DVD I have had on my counter for 23 days (I love you Hank Mardukas), but that shit is crazy.
Unless she was just super embarrassed about her jean size. I mean, who hasn’t been there? After my second child, I was so embarrassed about how big my pants were, I used to ask for a gift receipt when I checked out, so that the 17 year old Hills reject at the register wouldn’t think that I could possible needs jeans that size, and they were totally just a gift for my super huge, anonymous relative…who apparently trusts me to do all her clothes shopping…because she is bed ridden…on account of being so fat…you get the point.
So anyways, yes, as long as the item was unworn, and you had a receipt, boom, refund.
Except this one time, during the Christmas season, when things are particularily busy and chaotic, I was working at the registers, because I don’t like being on the floor interacting with the crabby old people shopping off a list from their grand kids, who feel the need to remind me I’m ass raping their food, medicine and old people stuff budget because they aren’t used to paying more than $5 for a pair of “denim slacks.”
So, I hid at the cash register so that I could play God as I called people up from the line. I could be all, whoa lady, I didn’t call next yet, I am busy doing GAP shit that you wouldn’t even understand, so you need to take your slippers and your V Neck sweater, and take about 10 steps back. Do you know how to fold a puffy jacket in 10 seconds? No. Because you are not me, and I am so busy and important right now, it would blow your civilian, non-GAP, mind.
Ahhh…the holiday roped off GAP checkout line. An invention of pure brilliance.
Plus, it allowed me to stall so that I could avoid certain people in the line that looked totally mean or like they might smell really barfy.
Back to my story.
Up next in line was this 300 pound Hispanic lady, who looked super pissed off and had a tattoo of a skull on her neck. Not quite my target GAP checkout line demographic, so I pretended to re-tie my Dr. Martens so that someone else could get her. Plus, she had a return in her hands, and that was just way more work than I felt like doing that day.
However, my coworkers were apparently on to me, and I got stuck with her anyways.
So, she pulls out these jeans, and clearly, they were worn, and something definitely went down in them.
They stunk. Like…um…vagina sweat.
Yes.
Like that.
So, I was all, unfortunately, we can’t return items that have been worn, and she was like, I never wore them, I decided I didn’t like them.
So, like, in my head I am like, Dude, somebody’s naked or leaky vagina has been in these jeans.
But how do you tactfully say that to someone who probably poops things bigger than you?
So, I desperately tried to make eye contact with my manager, and like, send her some kind of secret message with my corneas like, OMFG get over here, this lady’s jeans smell like a dead whore’s vagina, and she is way too big and scary for me, an under-paid non manager, to have this conversation with her.
So, my manager came over, took one whiff of air surrounding the denim yeast infection, and was like, sorry, but the jeans have been worn, we are unable to return them. And the lady got all mean, and was like, listen, I told you I never wore them, give me my money back.
Ok, what happens next was literally the thing of GAP legends, and would forever be remembered in the Southwyck Mall GAP store until the end of days!
My manager picked up the jeans, turned them inside out, and smelled the crotch. Of the jeans. In front of everyone.
SHE PUT HER NAKED NOSE ON THE CROTCH OF THE SMELLY JEANS OF A 300 POUND LADY WITH A TATTOO ON HER NECK.
And she was all like, see, this smells like private parts, the jeans have been worn, I cannot return them.
And then? I fainted.
Two things.
To this day, I have never returned a pair of pants to the GAP.
And, I still smell vagina in the mall at Christmas time.









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wow, that makes any tale I have from working at JC Penney during tax free weekend pale in comparison.
also, perhaps if you got a cinnamon sugar pretzel every time you go to the mall during the holidays that would vanquish the vagina smell?
Like your manager, I needed to come up for air from this one. Not from the insane / or heroic? crotch smelling, but from lauging so damn hard.
But I want to know… what happened to the tatted twat? Did she get her money back or melt from embarrassment??
HOLY FRIJOLES that story is RIDICULOUS!
Thanks so much for sharing such vivid sights, sounds and SMELLS that we all experience but are afraid to talk about!
Jenn
OMFG!!!!!!!!!!!!!!!
1) your former manager is my hero.
2) the doc martens reference was fantastic.
3) this just reminded me that i need to wash my skinny jeans because i can’t wear underwear with them and they prob (definitely) smell like vag.
OMG, that is the funniest gross story I’ve ever heard! I will never again buy jeans at the Gap though. Chances are not every manager is willing to do a complete check like that!
OMG. That is seriously disgusting. I feel like I need to take a shower after reading that.
LOOOOL I worked at Old Navy in college. This post is wonderful. Brought back so many memories of nasty customers. And a great vagina story to boot. Awesome!
Speechless….that’s what I am…..speechless!
I think you’re my new idol.
I knew this took place at Southwyck Mall. It was the mention of soft pretzels with cream cheese. Oh, and the sickly scent of holiday vagina sweat. Yum.
If that is one of the job requirements, I’m glad I never worked at The Gap.
OMFG. That is so gross! Cannot believe she went all barenosed the crotch of the pants. Ewww. I did Macy’s for a Christmas break and we never had anything like that. I might think twice now about purchasing any jeans at Gap..oh and making sure I can’t smell vag when I’m there! Eww!
two retail stories:
1)working at Radio Shack(that’s “the shack for you hipsters). It was 2 weeks til christmas and the store was crazy. Some lady wanting to buy a matching transformer(what is used to hook up an Aerial to a coax connector on tv’s) and I’m losing big sales. So said lady bitches about the price and mentions she can get it at kmart cheaper. I turned to her and said ‘Then go the fuck to Kmart” and walked away. Why I didnt get fired, I have no idea.
2) new Manager Told a customer to get the hell out of his store and never come back.
I so wish I managed a Gap instead of my high end clothing boutique, where I could pull that shit , only my response would be, ‘I am so sorry I cannot take this item back that smells like dried up old lady vagina crust and ben gay. Why the hell are using ben gay on your withered bits lady!, Now run along’
I firmly believe that everyone should be required to work retail once in their life, and during the holiday season. I think the world would be a better place, because everyone would KNOW the crazy that you are subjected to.
and my pretzel of choice was the salted with pizza sauce. Yum.
That’s almost as bad as my days working at DIY (the big Home Depot Store in our town, well until Home Depot came to town) and some very large woman in a brightly colored mumu wanted to return a very used and broken toliet seat (that was the cheapest we had at a whopping $5.68) because it was defective. Except the crazy mgr was on that day and when I refused to touch her dingle berry infested broken ass toliet seat he came up and refunded her the f-ing money. “We have to keep the customer happy, Heather” I made him take the toliet seat and I made him disinfect my entire customer service area. He wasn’t happy….but dude, that was not right.
OMFG I think I just died a little. That’s fucking hilarious and took some serious balls!
I worked at Victoria’s Secrets for years and even I cannot top this story. I have plenty of tales of people buying things they had no business doing so, but you clearly win when it comes to Returns from Hell.
OMG. This is hysterical. I just about peed my pants reading this. (I think I’ll go and try to return them at the Gap now)
Your boss? My 10-years-in-retail-hell HE.RO. I’m blown away from the sheer amount of awesome.
My first job was at Victoria’s Secret.
They have a surprisingly lenient return policy…even if it’s been worn!!!
Ick.
Oh. My. God. If it weren’t for the fact that I’m eating lunch right now, this would have been the greatest thing I have ever read. wahahahaha i cannot stop laughing. and now I’m going to have to fight the urge to smell the crotch of any new pants that I buy. I hope every sales clerk was as good as you at keeping store policy.
This is awesome. I worked at a clothing store in college and that’s exactly how I would have handled the situation.
Im SO happy I worked in a shoe store.
AWESOME! hahaha!
I’m going to tweet this over and over again, foodie! So funner than the boring shit that went on in my uppety store.
This post is hilarious and reinforces my strict policy of washing *everything* before I wear it. Your manager? An olfactory goddess, in my opinion.
And after reading Amo’s comment, I will never buy anything from Victoria Secret again. Ever.
That is hilarious, and gross. Is that the southwyck mall in Sylvania, OH?
There’s nothing like a pair of long and lean rotten vagina pants…
I was going to say “oh I just HATE the word ‘slacks’” but instead I’ll just run from the room, screaming.
I worked at the GAP… I was with you reminiscing about all the same things you were saying until you got to the smelly crotch. I would have died on the floor if I saw someone do that. I will always wash my clothes before I wear them
Holy crap. Thats amazing. Managers like that make retail worth it.
I worked in the children’s dept. of Mervyns during college. a man tried to return lingerie with a PUBE!!! in it….without a receipt…… eeeewwww!
Thanks for the memories!!
Vagina and Christmas is a worse combination than poop and vanilla.
That tops any story I could ever come up with about being a seasonal worker at the Bon Ton or working at Nine West & the Banister Shoe Studio outlets. And, trust me I have some doozies.
That is so grossly awesome! You are hilarious. Your manager was very brave.
I wouldn’t have fainted; OMG I’d have snuck my cell phone out and taken a picture of tatoo-neck’s face… Oh wait, that was before camera phones! Damn, kids these days have it so easy, they could have even videotaped the whole thing from their iPods or some such shit. The one thing I learned from my teenage jobs… number 1. I am not and never will be waitress material. And 2. Never drink more than 10 twenty ounce cups of coffee a day or it will lead to burning pee.
I think I just hurt myself laughing.
I just threw up a little in my mouth.
Ahhh retail. I have some stories from Office Depot….glorious….
That is hilarious! Vivid descriptions of dirty vag smell slay me! Blech.
You never fail to amaze me. I love your sense of humor.
I can have a totally HORRID day, and I know that COMING here, you will brighten it up. I get upset you don’t post everyday.
I will NEVER return any jeans in the mall again. All I can think about is dirty sweaty vagina now. Ha. And 300lb girl, ha! You are killing me.
Thanks for lightening of the mood for us
OMG! You are from Toledo??? Unfortunately – or well – depending how you look at it – that mall is no longer. Now it is just an empty abyss where the old Gap smell reins supreme! (And the ghost of Orange Julius and soft pretzles) lol
Between years at GAP and LIMITED, I can fold a perfect stack of t’s…without a folding board, thanyouverymuch! and I never wear a denim suit (denim top and bottom)~so NOT GAP.
Oh my fucking hilarious!
I’m gonna have to go change my underwear from laughing so hard I peed my pants. Guess I can’t return my new Old Navy skirt now ;o)
SHUT UP! I worked at GAP in Southwyck mall! For like a year and a half at the end of college! If I worked with you, I would shit my pants and die.
what a great story. this one needs to go on the best-of-the-best right up there w/ your ‘peeing in the country’ story. and knocking on the door at the sperm place to make sure it’s your husband first. soo many good ones!!
that is the best story ever. Surely it will be passed down from generation to generation. Your grandchildren will say, “grandma, tell us again the stinky crotch story” during the holidays.
Awesome.
–>U G H. I am totally picking Janeane Garofalo as your manager of THE GAP from Reality Bites doing that too.
http://www.websavymom.com
WOW! That is awesome. What a…uh… dedicated? Manager!?
Oh my gosh that is so nasty. Reminds me of a lady I sat next to on the plane ride to Cancun for our honeymoon… 2 words “Nasty. Ass.”
*shudder*
I must admit, reading that made me nauseous.
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